FAQs

To extend the life of your McDavid product, hand wash your wrap, strap, sleeve, support (remember to take the hinges out), using a mild detergent, and allow to air dry.

Hex is designed specifically to be machine washed and dried. Use a mild detergent in cold water and low dryer heat. Do not use bleach and do not iron or dry clean your Hex gear.

All orders for in-stock products are shipped out of the warehouse within 1-3 business days. You will be notified by email.

Once you submit your order, you cannot add any new items. If you need more gear, please place a new order.

If you are not pleased with your merchandise for reasons pertaining to size, fit or quality defects, you may return the product within 30 days of receipt for a refund. Please go to our returns page for more information.

A credit will be issued to your credit card within 1 of receipt of the returned product.</p>

You can be athletic for your entire life, but your gear can’t be.

At McDavid, our return policy is liberal, generous and tolerant, but it does have its limits! We understand that putting a specific time limit on all returns is not reasonable, as usage and seasons vary greatly. Plus, we realize that everyone’s idea of “reasonable wear and tear” also varies.

If our gear fails to deliver, we will fully stand behind that product. If it fails to deliver on its one thousand and first wearing, we would consider that “reasonable wear and tear.” Rather than shutting the door on returns after 30 days, we prefer to be flexible and judge each situation individually.

McDavid is confident that the product you have just purchased is of the highest quality and product standard. If there is an issue with the materials or workmanship of the product, return it to McDavid for a full replacement.