Nous prenons notre temps pour choisir, emballer et envoyer chaque commande avec soin. Toutefois, nous pensons qu'il est important que vous receviez votre commande en temps voulu. Vous pouvez vous attendre à ce que votre commande vous parvienne dans les deux jours ouvrables. Si vous commandez pendant le week-end, vous pouvez vous attendre à ce que votre commande vous parvienne le mardi. Vous recevrez des informations de suivi par courrier électronique dès que votre commande aura quitté notre entrepôt.
If you think something is wrong with your delivery, please notify us as soon as possible by sending an email to customerservice2@unitedspb.eu. Mention your order number and the product code of the items, this way we can help you much faster.
Nous proposons 2 options de livraison : Livraison à domicile et enlèvement en magasin.
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Home delivery is straight forward. Our delivery partner DPD will deliver the parcel to your front door. If you are not at home, they will retry the delivery one more time. If during the second delivery attempt you are not at home, they will leave a note and drop off your parcel at a nearby pickup shop.
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Pickup Shop delivery means that your parcel will be dropped off at a nearby shop. When you have entered your delivery address during checkout, we will suggest a few nearby pickup shops you can choose from. You will receive an email when the pickup shop received your parcel so you can pick it up anytime you want. If you don’t pick up your parcel within 10 days, your parcel will be returned to us.
How to return/exchange your packagePlease send your item(s) with the tag on and in clean state back if you would like to return or exchange it. Below you can find the steps you need to follow if you want to return your package:
• Go to the
return/exchange page• Fill in your zip code and track & trace number
• Place your retour label on your parcel
• Bring your order to a nearby DPD-shop. You can easily find a DPD-shop on
this site
Once we have received your parcel, we will pay you the amount back.
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