Frequently Asked Questions


McDavid does not take consumer orders over the phone at this time. Please place your order via our secure website.

All orders for in-stock products are shipped out of the McDavid warehouse within 1-3 business days.

Contact Customer Service +32 (0) 14 85 47 85 or send us an email for the next available ship date, or a suggestion of a comparable item.

Once you submit your order, you cannot add any new items. If you need more gear, please place a new order.

Your order travels for free if the order total is greater than €50 (before shipping costs).


If you are not pleased with your merchandise for reasons pertaining to size, fit or quality defects, you may return the product within 30 days of receipt for a refund. Products must be in resalable condition and in the original product container.

If you would like a different item than you ordered, please return the original item and place a new order on our website.

Please submit the online RETURNS REQUEST FORM so we can process your return.

A credit will be issued within 1 to 6 weeks of receipt of the product.

You can be athletic for your entire life, but your gear can’t be.

At McDavid, our return policy is liberal, generous and tolerant, but it does have its limits! We understand that putting a specific time limit on all returns is not reasonable, as usage and seasons vary greatly. Plus, we realize that everyone’s idea of “reasonable wear and tear” also varies.

If our gear fails to deliver, we will fully stand behind that product. If it fails to deliver on its one thousand and first wearing, we would consider that “reasonable wear and tear.” Rather than shutting the door on returns after 30 days, we prefer to be flexible and judge each situation individually.

Care Instructions

To extend the life of your McDavid product, hand wash your wrap, strap, sleeve, support (remember to take the hinges out), using a mild detergent, and allow to air dry.

Hex is designed specifically to be machine washed and dried. Use a mild detergent in cold water and low dryer heat. Do not use bleach and do not iron or dry clean your Hex gear.


McDavid is confident that the product you have just purchased is of the highest quality and product standard. If there is an issue with the materials or workmanship of the product, return it to McDavid for a full replacement. Need to make a return? See Returns/Exchanges above, for more info.


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McDavid partners with organizations and events that inspire and motivate the athlete in all of us. Please email us and provide the following details: name, organization/affiliation, dates of opportunity, and other details. Due to high volumes of requests, we may not respond to every request.